13 / 1300 / 1800 numbers - Inbound Numbers

13 / 1300 / 1800 numbers, known as Inbound numbers, are the gateway to your business. So it’s essential that your service operates efficiently. What’s the point of spending money on advertising when customers can’t contact you!

Calls can go unanswered, get routed to the wrong number or receive a busy tone; all resulting in frustrated customers and lost sales!

Inbound Essentials offers prompt, accurate and reliable service that adds value to your business by reducing the cost of operating the service and increasing call completion rates. This leads to satisfied customers and increased sales!

Service Design

• Do you deliver customers to the correct office/outlet/store?
• Is this where customers want to go to?
• Do you capture sales leads after hours?
• Does your service route both fixed line calls and mobile calls effectively?

Inbound Essentials has the knowledge and expertise to design your service so that customers can contact you when, where and how they want, using the technology that best suits them.

Reporting

• How well is your Inbound service working?
• Do you measure call completion rates?
• Are you able to measure your marketing effectiveness?
• Do you know your customer profile?
  

Inbound Essentials can report on your Inbound service so that you know when and where your customers call and identify improvements to increase call completion rates.

Service Management

• When was the last time you made changes to your Inbound service?
• Do your staff have the knowledge to make changes?
• Would your staff be better utilised servicing customers?
• Do you utilise the management tools available to make changes promptly?

Inbound Essentials can maintain your service to reflect changes in your business and deficiencies highlighted by the reports, leaving you to respond to increased customer calls.

Other Features

• Phonewords
• IVR’s (input using the telephone keypad)
• Speech Recognition
• SMS to Inbound
  

Inbound Essentials can provide you with the facts on any additional features and technologies which may improve your Inbound service and open up new marketing opportunities for your business.