Other Features

Phone Words
Phonewords are a growing phenomenon in Australia, but obtaining a Phoneword can be confusing.

• How do I get a Phoneword?
• Is it best to purchase or lease a Phoneword?
• What is the process to buy a Phoneword?
• What are the costs of using a Phoneword?
• What happens to my existing Inbound number?
• What is the difference between a Phoneword, a Phonename and a Smartnumber?

With experience in Phonewords since their Australian release in 2004, Inbound Essentials can offer advice and assistance on all aspects of Phonewords.
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SMS to Inbound

• Did you know an Inbound service can accept SMS responses?
• Why not give your customers an alternative way of contacting your business and enable SMS on your Inbound service, increasing your customer reach and overall response rate.
• SMS allows you to target market segments that may not previously have been available. You can respond to messages differently depending on the keyword sent by your customer.
• Promote different keywords in different campaigns to measure advertising effectiveness.
• Provide 24 x 7 customer service, even when your office is closed.

With the use of SMS messaging increasing, activating SMS on your Inbound service can form the foundation of your mobile marketing strategy and open up new markets for your business.
For more information contact us

IVR’s (input using the telephone keypad)
IVR’s are very common on Inbound services and help customers select their preferred option quickly and efficiently. Imagine calling a phone banking service that didn’t have an IVR!

IVR’s are cost effective and can be altered as your business expands.

An IVR is an efficient way of routing calls to a desired destination. For instance, customers can key in their postcode to get transferred to their closest store or outlet. Compare this with the cost of your staff answering the call, asking the customer where they are located then transferring the call.
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Speech Recognition
We know that speech recognition services are not everyone’s cup of tea, but it pays to understand the pro’s and the con’s of using this technology. Compare the cost of routing a call using speech recognition compared to using a call centre, or having correctly skilled staff on hand. Many companies now use speech recognition as part of their service to reduce costs and improve customer satisfaction.
For more information contact us