Service Design

If you want your customers to be able to contact your business effectively, then it’s essential to use routing tools and other features that maximise business efficiency. This is particularly important if you have many outlets or locations around the country.

Inbound Essentials has the experience to advise which features are best for your service.

We do this by:

• understanding your business structure and where you would like customers delivered
• designing the routing tree to best deliver customers to your desired answer point, including use of time and day manager, splaying, call overflow and other features
• use appropriate routing features to route fixed calls (area code, postcode, exchange code) or mobile calls (mobile manager) to their desired destination
• use IVR’s or speech recognition applications, where appropriate, to prompt for customer input eg. postcode or suburb

Make the most of the features available to distribute customers to the desired destination – improve customer satisfaction and increase sales.

How much is a call worth to your business? Every lost call is a potential lost sale. Do the sums and calculate the value Inbound Essentials can add to your business.